Frequently Asked Questions

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Please complete the form below to contact us with your question. Provide as much information as possible . We make every effort to personally answer all e-mail within 3 BUSINESS days. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer.


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  • Lawn/Garden Related




  • Enter any equipment model numbers you may have

  • Which engine is used on your equipment?

    Click here for info on the STAMPED B&S ENGINE numbers

  • Engine HP ##.## NUMBERS and '.' ONLY ex.5HP=5, 18-1/2=18.5, 25=25.00

    Series (3 digits) or Torque (ft. lbs)

  • Where was the equipment purchased?

    When product was purchased. Format: mm/dd/yyyy.
  • Personal Information








  • Add Zip + 4, where applicable (ex: 12345-6789) Canada use xxx xxx format


  • format: xxx-xxx-xxxx


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